Your privacy matters to us. This page explains exactly what personal information holdem collects, how it is used, who it may be shared with, and what rights you have as a player in the Philippines. Read it before you register — it takes less than five minutes.
This Privacy Policy applies to all players who access or register on holdem at https://holdem.vip. By creating an account or continuing to use the platform, you confirm that you have read and understood how your personal data is collected and processed as described below.
holdem is a mobile-first online gaming and entertainment platform serving players in the Philippines, accessible at https://holdem.vip. We operate sports betting, lottery, casino-style games, and rewards programmes specifically designed for the Philippine market. When you register an account, place a bet, or interact with any feature on the platform, holdem acts as the data controller responsible for your personal information. We are committed to handling your data lawfully, fairly, and transparently in accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you can reach our team at [email protected] at any time.
When you register and use holdem, we collect the following categories of personal data. Registration data includes your full name, date of birth, email address, mobile number, and a government-issued ID for verification purposes. Financial data includes payment method details, deposit and withdrawal history, and transaction records necessary for processing your funds securely. Usage data includes your login history, device type, IP address, browser information, and the games or betting markets you interact with on the platform. Communications data includes any messages you send to our support team, feedback you provide, and responses to any surveys or promotions you participate in. We only collect data that is necessary for a specific, legitimate purpose — we do not collect sensitive personal data beyond what is required for age verification and identity checks under Philippine law.
Your personal data is used to operate and improve the holdem platform and to deliver the services you signed up for. Specifically, we use your data to process registrations and verify your identity and age in compliance with responsible gaming requirements; to process deposits, withdrawals, and other financial transactions; to personalise your experience by remembering your preferences and relevant promotions; to detect and prevent fraud, money laundering, and other prohibited activities; and to respond to your support queries promptly and accurately. We may also use anonymised, aggregated usage data to improve platform features and game selection. We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without providing a mechanism to contest those decisions.
holdem processes your personal data on one or more of the following legal grounds as recognised under Philippine data protection law. The primary basis is the performance of a contract — we need your data to provide the gaming services you have requested when registering an account. In certain cases, we process data to comply with a legal obligation, such as identity verification requirements or anti-money laundering regulations applicable to online gaming operators in the Philippines. Where we send you marketing communications or optional promotions, we rely on your consent, which you can withdraw at any time by updating your account preferences or contacting support. We also process certain data based on our legitimate interests, such as improving platform security and preventing fraudulent account activity, provided those interests do not override your fundamental privacy rights.
holdem does not sell your personal data to third parties under any circumstances. We may share your information with a limited set of trusted service providers who help us operate the platform, including payment processors, identity verification providers, and technical infrastructure partners — all of whom are contractually bound to protect your data and use it only for the specific purpose for which it was shared. We may also disclose your data to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, for example in response to a valid court order or in the course of an investigation into fraud or financial crime. Any third-party provider we work with must meet data security standards consistent with those we maintain internally. We will never share your personal data with advertisers or data brokers for marketing profiling purposes.
We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable laws governing online gaming operators in the Philippines. Financial transaction records are typically retained for a minimum of five years following the transaction date in line with anti-money laundering regulations. If you request account closure, we will deactivate your account promptly; however, certain data may be retained in archived form to comply with legal obligations, resolve any outstanding disputes, or enforce our Terms and Conditions. Once the applicable retention period has passed, your data is securely deleted or permanently anonymised. You may contact [email protected] at any time to ask about the specific retention periods that apply to your account data.
To exercise any of these rights, send a written request to [email protected]. We will acknowledge your request within 72 hours and respond in full within 15 working days. We may ask you to verify your identity before processing certain requests to protect your account security.
holdem uses cookies and similar tracking technologies to make the platform function correctly and to improve your browsing experience. Essential cookies are necessary for core platform functions such as keeping you logged in, maintaining your session, and ensuring secure transactions — these cannot be disabled without affecting your ability to use the platform. Analytical cookies help us understand how players navigate the site so we can identify and fix usability issues; these use anonymised data only. You can manage your cookie preferences through your browser settings at any time. We do not use third-party advertising cookies or behavioural tracking technologies that build profiles of your activity across other websites. Our cookie use is limited strictly to what is needed to run a safe, functional, and personalised gaming experience for players in the Philippines.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the holdem platform is encrypted using TLS (Transport Layer Security). Sensitive financial information is handled by PCI-DSS compliant payment processors and is never stored in plain text on our servers. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff members with data access receive regular training on data protection obligations. In the unlikely event of a data breach that poses a risk to your rights, we will notify the relevant Philippine authorities and affected players without undue delay as required by law. We conduct periodic security reviews and vulnerability assessments to maintain and improve our data protection posture.
holdem may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws in the Philippines. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being used. If you disagree with any changes, you have the right to close your account and request deletion of your data before the new terms take effect.
Send your data requests or questions to:
We respond within 72 hours on all working days.
Straight answers to the most common data privacy concerns from players across the Philippines.
Now that you know exactly how holdem handles your personal information, you can get started with full peace of mind. Create a free account and explore sports betting, lottery, and games in Philippine pesos today.